I purchased a past performance and the track cancelled. Why did I not get a refund? Tammy S February 04, 2021 19:29 Updated We would be happy to send you a replacement file. Please contact us at 800-354-9206 or email us at email@example.com to let us know what track and date we can email you. Related articles Brisnet Account FAQ I purchased products at home on my computer. I am using a different device away from home. Can I access those files from another device? Will I be charged again? How long will my products I purchased be available to me? I do not have my username or my password. How can get both? I just purchased a file. How do I download it? Comments 0 comments Article is closed for comments.