How do I change a credit card on file?
To change your card on file, log into your account and click on you username. This is located on the right side of the screen-just under pedigrees and next to “My Products”. On this new screen, you will see any saved cards on the right. To delete a card on file, click on the “ x “. If you have multiple cards saved, you will need to delete the default card last. If you try to delete the default card prior to all other cards being removed, it will not delete the card. You also cannot edit a card, only delete it and add a new one. Once all cards are deleted, you will see a screen to enter your new card information. Once you have filled in all of the information, click save to save your card for future use.
How do I change my email address?
You can change your email address by logging into your account and clicking on your username. This is located on the right side of the screen-just under pedigrees and next to “My Products”. On the next screen, on the left, you will see your email address. To the right of it, click the pencil. You should now be able to add your new email address. Click save when you are done to update it.
My card will not save. It says invalid card number. What can I do to fix it?
If you are getting an error saying the card number is incorrect, make sure you are not adding spaces or dashes between the numbers. Remove any spaces and dashes and try to save the card again.
I am trying to register for an account. It says my account cannot be created due to an invalid email address. How is my email address invalid?
An email address will return this error message if you have an existing Brisnet account. Only one account can be associated with an email address. Please click on the sign in button, then use the “forgot password” button. You will be able to recover your account this way.
I no longer have the email address I registered my account with. How can I recover my account?
Unfortunately if you have lost you log in credentials and no longer have the email address, you may be able to recover your log in information by contacting customer service at 800-354-9206. You can also create another account using your new email address. Simply click on the sign in button, then “register”.
How long will my products I purchased be available to me?
Products are usually available for seven days on the site. You will be able to access them as often as you want during that time period.
I purchased products at home on my computer. I am using a different device away from home. Can I access those files from another device? Will I be charged again?
Yes, you can access your account from any device. Your products will still be located under “My Products”. You will not be charged a second time for the product.
I purchased a past performance and the track cancelled. Why did I not get a refund?
If you go a purchase a form at a store and a track cancels, the store will not accept a return of the form. However, we would be happy to send you a replacement file. Please let us know what track and date we can email you the past performance.
I am trying to purchase a plan and the symbol to add it to the shopping cart is missing. How can I purchase it?
If you do not see the green “ + “ symbol to add the plan to your shopping cart, please log out of your account by clicking on your username, then “log out”. You can then go back to the plans page and click on the plan you want to purchase. You should now see the green “ + “ to add the plan to your shopping cart.
I am trying to register for a Brisnet account, but I do not live in the US. Do you accept accounts from outside the US?
Yes, we accept accounts from anywhere in the world. If you do not live in the US or Canada, for “State” you would select “American Samoa”. Once your account is created, you can put your correct address on the credit card information page.