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My Account

Information about your account

  • I no longer want to receive emails. How do I unsubscribe?
  • I am trying to register for a Brisnet account, but I do not live in the US. Do you accept accounts from outside the US?
  • I am trying to purchase a plan and the symbol to add it to the shopping cart is missing. How can I purchase it?
  •    I purchased a past performance and the track cancelled. Why did I not get a refund?
  • I purchased products at home on my computer. I am using a different device away from home. Can I access those files from another device? Will I be charged again?
  • How long will my products I purchased be available to me?
  • I no longer have the email address I registered my account with. How can I recover my account?
  • I am trying to register for an account. It says my account cannot be created due to an invalid email address. How is my email address invalid?
  • My card will not save. It says invalid card number. What can I do to fix it?
  • How do I change my email address?
  • How do I change a credit card on file?
  • New Account FAQ
  • Brisnet Account FAQ
  • I am trying to purchase a plan and the symbol to add it to the shopping cart is missing. How can I purchase it?
  • I purchased a past performance and the track cancelled. Why did I not get a refund?
  • I purchased products at home on my computer. I am using a different device away from home. Can I access those files from another device? Will I be charged again?
  • How long will my products I purchased be available to me?
  • I just purchased a file. How do I download it?
  • I do not have my username or my password. How can get both?
  • I can't find a product I already downloaded for a specific date and track. Will I be charged twice if I access it again?
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